Following a scathing analysis from the Detroit Free Press regarding Ford’s handling of their dual-clutch transmission troubles in the Focus and Fiesta, the company has apparently ordered dealerships to fix all affected cars for free, regardless of warranty status.
Automotive News is reporting that the company sent a memo out to dealerships instructing them to fix transmissions if the customer is having issues:
In the July 12 memo, Ford says dealerships should “arrange to diagnose the vehicle and repair as necessary.” The fixes can be applied to 2011-17 models, many of which are out of warranty.
Dealerships were also told to expect another update later today.
I personally own a 2011 Fiesta hatchback with the referenced dual-clutch transmission. I have also had quite a few issues with it, but not as many as some people I know. Nearly every repair was covered under warranty or the extended service bulletin. Unfortunately an issue I had earlier this year was out of even that coverage’s timeframe, meaning I had to pay out of pocket for the fix.
If this above memo is true, and it looks to be, I’ll hopefully not have to worry about footing the cost for another repair when I need it in the near future. In the business I’m in, my car spends a considerable amount of time sitting at airport parking. It’s a nice car for doing that and I’m not eager to get rid of it.
Once we learn more about the specifics of Ford’s memo and their plans we’ll be sure to pass them along to you. I’m not the only one with one of these vehicles and based on the Free Press’ report, there are people out there who desperately do need to get their cars into the shop and taken care of.